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Returns & refunds

Last updated: September 9, 2026

30 days

to change your mind, from the day it arrives

Free

reprint or refund if it arrives damaged, postage on us

3–5 days

to process your refund once it reaches us

Every print is made to order, and you can still send it back. Tell us within 30 days of delivery, return it unused in its original rigid mailer, and we refund the full price once it reaches us. We pay the postage and reprint or refund, whichever you prefer, if a print arrives damaged or we sent the wrong one. For a simple change of mind, return postage is yours, and outside the EU so are any customs charges.

How to start a return

  1. Email info@artinscale.com with your order number and which piece is coming back.
  2. We reply with the return address and, where we are at fault, a prepaid label.
  3. Send it unused, in the original packaging, with the print flat or rolled as it arrived.
  4. We refund to the original payment method within 3–5 business days of the parcel reaching us. Card refunds then take 5–10 business days to appear on a statement.

If it arrives damaged

Send a photograph within 14 days of delivery and we will reprint it or refund you, whichever you prefer. You do not pay return postage, and in most cases we will not ask for the damaged print back. Prints travel in rigid mailers, so this is rare, but it is entirely our problem when it happens.

Numbered editions and made-to-order pieces

Numbered editions carry the same 30-day window as everything else. Each print is produced after you order rather than pulled from a shelf, but it is a catalogue piece and not personalised to you, so returning one is straightforward. Keep the numbering and any accompanying documentation with the print.

Your statutory rights

We ship to 43 countries and consumer law differs across them. Our 30-day window is offered voluntarily and is longer than the statutory minimum in the EU and the UK, where buyers have at least 14 days to withdraw from a distance sale. Nothing on this page reduces a right you have under the law of your own country.

Cancelling an order

Email us as soon as you can. Production usually starts within 2–5 business days of the order, and we can cancel for a full refund at any point before it goes to print. After that, the return process above applies.

Questions

Write to info@artinscale.com and we answer within one working day. You can also track an order with your order number and email.